Refund & Cancellation Policy
Version 1.4Effective date: October 5, 2026
This policy forms part of the Veritex Terms of Service.
1. Two kinds of fees
Every order may include:
- Veritex service fees — what you pay Veritex for its work
- State filing & processing amounts — amounts collected to cover government filing fees and known mandatory filing-channel charges
These are refunded on different terms. Read both sections below.
2. One-time services
Applies to business formation, operating agreements, corporate bylaws, annual compliance filings, and similar non-recurring services.
2.1 Veritex service fees
| Situation | Service fee |
|---|---|
| Cancelled within 14 days of purchase, before work has begun | Refunded in full |
| Work has begun | Not refunded |
| More than 14 days after purchase | Not refunded |
2.2 State filing & processing amounts
| Situation | State filing & processing amount |
|---|---|
| Filing not yet submitted | Refunded in full |
| Filing submitted | Not refunded |
If a cancellation qualifies before the filing is submitted, the state filing & processing amount is refunded in full under this policy. Once the filing has been submitted, amounts paid to the government or filing provider are non-refundable. Routine differences between the amount collected and the filing-time charge do not change the order total and do not create an additional charge or variance refund.
2.3 What "work has begun" means
Work has begun when Veritex has started substantive preparation of your order. This includes reviewing your submitted information for completeness or accuracy, preparing or drafting filing documents or governance documents, contacting you for clarification or additional information, or submitting anything to any authority on your behalf.
Work has not begun merely because payment was received or an order was recorded.
If you cancel, we will tell you whether work had begun and whether the filing had been submitted.
2.4 No proration
Once work has begun, service fees are not prorated or partially refunded, regardless of how much work remains.
3. Subscription services
Applies to registered agent service, business address and mail service, and compliance monitoring.
3.1 These services begin immediately
Subscription services activate on purchase. Subscription fees are not refundable once the service has been activated. This includes the initial term and every renewal.
3.2 Cancelling a subscription
To cancel, contact info@veritexadvisory.com. Include your order number and the service you wish to cancel.
You may choose not to renew at any time before your renewal date. No renewal charge is made unless you renew.
3.3 When cancellation takes effect
Cancellation takes effect at the end of your current billing period. Your service continues, and you retain its benefits, through that date. No refund is issued for the remaining portion of the term.
3.4 Renewal
Renewal is not automatic. A new term begins only when you renew and pay, and the refund terms above apply to each term.
3.5 Cancelling registered agent service
Cancelling registered agent service has consequences beyond billing. You are responsible for appointing a successor registered agent with the Commonwealth of Virginia. Failure to maintain a registered agent may result in penalties or loss of good standing. See Document 4.
4. Circumstances outside this policy
Filing rejected by the authority. If a filing is rejected for a reason within Veritex's control, we will correct and resubmit at no additional charge to you. If a filing is rejected because of information you supplied and correction or resubmission changes the order, any additional amount will be separately disclosed and charged only if you authorize us to proceed.
Duplicate charges and processing errors. Refunded in full on verification.
Services we cannot perform. If we determine we cannot perform a service you purchased, we will refund the service fee and any state filing & processing amount for a filing that has not yet been submitted.
5. How to request a refund
Email info@veritexadvisory.com with your order number and the reason for the request. We will respond within five (5) business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days depending on your financial institution.
6. Chargebacks
If you have a concern about a charge, contact us first. Initiating a chargeback without contacting us may result in suspension of services while the dispute is resolved.
7. Changes
We may update this policy. The version in effect at the time of your purchase governs that purchase. Changes to configured state filing & processing amounts apply only to new orders.